Front Desk Receptionist

Looking for team members who are thoughtful, kind, and innovative, can consider details, fulfill the guests' requests, experienced, cultured, and witty, enthusiastic and positive, talented, confident, and open-minded, having a sense of Turkish hospitality, welcoming, informative, and friendly.

Responsibilities

Welcome each guest with a warm smile, eye contact, a friendly greeting, using the guest's name. Actively listen and respond to the questions, concerns, and requests positively

Address guests' service needs in a professional, positive, and timely manner.

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Follow up with guests to ensure their requests or problems have been met to their satisfaction. Handle sensitive guest issues tactfully, respectfully, and confidentially.

Ability to be a clear thinker who can remain calm in emergencies.

Ability to focus attention on details.

Handle guest reservations, room allocations, and billing procedures in accordance with hotel standards.

Coordinate effectively with Housekeeping and F&B departments to support operational flow.

Process all operations at the front desk

Ensure accurate handling of cash, credit card transactions, and daily financial procedures.

Follow hotel procedures regarding guest security, privacy, and confidentiality.

Ensure the reception area is always clean, organized, and professional.

Requirements

Minimum 1 or 2 years of experience in Front Office or Reception operations within a hotel environment is preferred.

Flexibility to work in shifts, including weekends and public holidays.

A good command of English is required; additional languages are an advantage.

Strong communication and interpersonal skills are essential.

Professional appearance, responsibility, and attention to detail are required.

Knowledge of Opera PMS or similar hotel systems is considered an advantage.

Level of Education

Associate Degree(Graduate), Bachelor’s(Graduate)

Military Status for Gentlemen

Completed

Languages

English( Good skills of Reading& Writing&Speaking)

2nd. Language is preferred